100% Satisfaction Guarantee

Our products are made from the highest quality materials and built to last. We stand behind the strength and durability of our claw clips, but if there's ever a problem with your order, we'll make it right.

We want you to be able to enjoy our claw clips and hair tools for a long time and that’s why we offer a 30-day warranty for any incidentals so you can shop with complete confidence.

30-Day Satisfaction Guarantee

The 30-Day Satisfaction Guarantee covers any claw clip or hair tool defects in workmanship or materials and will repair or replace your item at no charge to you, provided it’s reported within 30 days of purchase.

If an item is damaged by accident or considered to be worn out from normal use or improper care, it is not covered under the warranty.

100% Satisfaction Guarantee Process

In the unlikely event that you receive a defective item:

1. Please contact us via email at heyhairaura@gmail.com 
2. Please include your order number and photos of the defective item or issue.

At Hair Aura, we'll always aim to provide the best customer service experience possible. If you have any other questions or concerns about your purchase, please contact us at heyhairaura@gmail.com immediately after receiving your order so we can take care of any issues right away!